InSight Remote Solution
Sjóvá’s InSight (Innsýn) is a simple remote assessment solution that allows us to assist those who experience damages more quickly.
With InSight, our specialists can inspect damaged items and the scene of incidents through your smart device.
Benefits of InSight
We simply send you an SMS with a link to click, connecting you to a video call with our specialist.
You can instantly provide accurate information about the extent and circumstances of the damage through InSight, enabling us to resolve your case faster than otherwise possible.
If the damage has just occurred, we can also guide you on minimizing its impact.
By reducing travel for both our specialists and clients, we lower our carbon footprint and save time.
In 2023 alone, the use of InSight prevented over 42,000 km of travel by our specialists. Clients also save significant travel time, as they no longer need to visit us at the site of the damage.
Frequently Asked Questions
Not at all! Our clients who have used this service have commented on how simple and easy it is to use, even those who initially thought they weren’t very tech-savvy. We encourage you to try it. If it doesn’t suit your needs, we’ll find the right solution for you.
By accepting the InSight terms of use, you grant our claims adjuster access to your phone’s camera. They can only see what you point the camera at (what you see on your screen), your location, and battery level but have no access to any other information on your phone.
The data collected is used solely for processing the claim, and all usage complies with our privacy policy.
Before connecting to InSight, you’ll receive terms of use that you can either accept or decline. These terms explain the types of data processed when using InSight, including video footage, audio, and location information. We remind you to aim the camera only at items related to the damage or inspection.
We have primarily used InSight for on-site inspections of property damages, such as assessing water leaks in homes. However, there are many potential uses, and we will continue to develop this solution to provide our customers with increasingly effective service.