When accidents happen, it’s important to act fast. On our website, you can quickly and easily report any type of damage, helping to get the process started right away so everything can be resolved as smoothly as possible.
On our website, you can report all the most common types of damages, such as mobile phone damage, vehicle damage, property damage due to water leaks, personal injuries, pet illnesses, and more.
It is always better to report damages online as soon as possible to get the process started quickly. This way, you can respond promptly when an incident occurs and provide detailed information about what happened while the event is still fresh in your memory. It is easy to attach photos or other documents to online damage reports, and it is always recommended to do so when applicable. A well-filled-out and detailed report speeds up the processing of the case.
After submitting your damage report online, you will receive a confirmation email from us acknowledging receipt of your report. The case processing then begins, and we will contact you if additional information about the incident is required.
Processing times for damages can vary depending on the scope and nature of the incident, but we strive to resolve cases as quickly as possible. It typically takes a few business days, but in more complex cases, it may take longer. You can track the status of your case on Mitt Sjóvá.
Yes, you can get assistance in filling out the damage report on our website. If you need help, do not hesitate to contact our customer service team by phone or live chat, and our staff will guide you step by step.
You can apply for electronic identification through your bank or Auðkenni. We strongly recommend applying for electronic identification as it simplifies access to your personal information on various websites. Electronic identification can also be set up through the Auðkenni app, requiring only a passport at hand.