Minor illnesses may include conditions like a cold, fever, or stomach bugs that require medical attention. Minor injuries may involve small cuts that need stitching at a medical facility.

Emergencies are serious illnesses or injuries that require hospitalization or further examination at a medical facility. In such cases, you should contact SOS International.

If you need medical assistance for minor illness or injury while abroad, the simplest approach is to pay for the services directly and keep all receipts related to medical, pharmaceutical, and hospital expenses.

On the SOS International service portal, you can find information about the nearest medical facility to your location, wherever you are in the world.

After your trip, report the claim here on sjova.is. We will need the original receipts, certificates, reports, and travel documents (tickets/bookings) to process the claim.

Please note that a deductible may apply to travel medical insurance.

If you have Travel Protection in your Family Protection policy and want to carry proof of your travel insurance (often called an SOS card), you can always log into My Sjóvá and download it there.

You can access confirmation for everyone covered under the household’s insurance, either downloading it to your phone or receiving it by email.

The European Health Insurance Card grants you the right to healthcare services in other EEA countries, the United Kingdom, and Switzerland. By presenting it, the cardholder pays the same rate for public healthcare as those covered by the social security system in the respective country.

Anyone traveling in Europe should always carry the European Health Insurance Card, both for themselves and for any family members traveling with them.

Learn more about the European Health Insurance Card

No, they are not the same thing.

The European Health Insurance Card entitles you to healthcare services in other EEA countries, the United Kingdom, and Switzerland. You will pay the same fee for healthcare as those covered by the public health insurance system of that country.

You can apply for the European Health Insurance Card on the Icelandic Health Insurance website at island.is.

What is sometimes called an SOS card is actually proof that you have travel insurance, for example, through Travel Protection in Family Protection or via your credit card.

If you have Travel Protection, you can download proof of coverage on Mitt Sjóvá.

Get Travel Protection confirmation

If you have travel insurance through your credit card, you can obtain confirmation through the provider that handles this service for your bank.

See information on Íslandsbanki’s website
See information on Arion Bank’s website (in Icelandic)
See information on Landsbankinn’s website (in Icelandic)